Support Center
We're here to help you get the most out of MyDrAI. Find answers to common questions or contact our support team.
Frequently Asked Questions
After downloading the app, you'll go through a simple onboarding process where you'll set up your profile, choose your health goals, and select your preferred AI doctor. The app will guide you through each step.
No, MyDrAI is not a replacement for professional medical care. It's designed to provide health information, wellness tracking, and general guidance. Always consult with qualified healthcare professionals for medical advice, diagnosis, or treatment.
You can upload photos through the chat interface, and our AI doctors will analyze them to provide insights. This feature uses advanced AI technology to help identify potential health concerns, but it's not a substitute for professional medical diagnosis.
Yes! MyDrAI offers a free tier with basic features. Premium subscribers get access to advanced AI features, unlimited consultations, and priority support. You can upgrade anytime through the app.
You can cancel your subscription at any time through your App Store account settings. Go to Settings > [Your Name] > Subscriptions, find MyDrAI, and tap "Cancel Subscription."
Absolutely. We use industry-standard encryption and security measures to protect your data. Your health information is never shared with third parties without your explicit consent. Read our Privacy Policy for more details.
Common Troubleshooting
🔧 App Not Working Properly?
Try these steps:
- Force close the app and restart it
- Check your internet connection
- Update to the latest version from the App Store
- Restart your device
- Clear app cache (Settings > General > iPhone Storage > MyDrAI > Offload App)
📱 Notifications Not Working?
Check these settings:
- Go to Settings > Notifications > MyDrAI
- Make sure "Allow Notifications" is enabled
- Check that notification permissions are granted in the app
- Ensure Do Not Disturb is not blocking notifications
🤖 AI Responses Not Loading?
Try these solutions:
- Check your internet connection
- Wait a moment for the AI to process your request
- Try sending a shorter message
- Restart the chat by closing and reopening it
- Contact support if the issue persists
Contact Support
Need more help? Our support team is here to assist you. Choose the method that works best for you:
Email Support
Get detailed help via email. We typically respond within 24 hours.
mydrai@hokfam.com
In-App Chat
Chat directly with our support team through the app for quick assistance.
Available 24/7
Phone Support
Speak with a support representative for urgent issues.
+44 7401 336351
What to Include in Your Support Request
To help us assist you better, please include:
- Your device model and iOS version
- MyDrAI app version (found in Settings)
- Detailed description of the issue
- Steps you've already tried
- Screenshots if applicable
- Your account email (if applicable)
Response Times
- Email Support: Within 24 hours
- In-App Chat: Within 2 hours during business hours
- Phone Support: Immediate during business hours (9 AM - 6 PM EST)
- Emergency Issues: Priority response within 1 hour
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday: 10:00 AM - 4:00 PM EST
Sunday: Closed (Emergency support available)
🚀 Pro Tip
For the fastest support, use the in-app chat feature. Our AI support assistant can help with most common questions instantly!
We're committed to providing excellent support. Don't hesitate to reach out if you need any assistance!